Live Delivery Guarantee
We guarantee live delivery on all orders when the requirements are met. Guarantee covers product, not freight. For more information view our Shipping Policy
Important! We guarantee live delivery of our insects order. Should you experience a problem we will issue a credit at our discretion for the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. Shipping is non-refundable.
Important! You have 24 hours from receipt of your order to report a loss. Report all claims promptly. Claims made after the 24 hour window will not be honored.
Important! Winter shipments not guaranteed due to weather. Orders during winter will be at your own risk.
Important! We guarantee live delivery of our insects order. Should you experience a problem we will issue a credit at our discretion for the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. Shipping is non-refundable.
Important! You have 24 hours from receipt of your order to report a loss. Report all claims promptly. Claims made after the 24 hour window will not be honored.
Important! Winter shipments not guaranteed due to weather. Orders during winter will be at your own risk.